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Disputes & Refunds

How to resolve problems and get help when things don't go as planned.

Before Opening a Dispute

Try these steps first:

  1. Communicate — Message the other party through the order chat to explain the issue
  2. Request a Revision — If the work needs changes, use your included revisions
  3. Give Time — Allow the seller a reasonable chance to address your concerns

Most issues can be resolved through direct communication without needing a formal dispute.

Opening a Dispute

If you can't resolve the issue directly:

  1. Go to your order page
  2. Click "Open Dispute"
  3. Select a reason for the dispute
  4. Provide a detailed description of the issue
  5. Attach any evidence (screenshots, files, messages)
⚠️ Important: Disputes can only be opened while the order is active (delivered but not yet completed). Once an order is marked complete or auto-completes, the dispute window closes.

The Resolution Process

  1. Dispute Created — Both parties are notified
  2. Seller Responds — The seller can provide their side of the story and evidence
  3. Negotiation — Both parties can communicate through the dispute thread
  4. Accept Resolution — If the buyer is satisfied with the seller's response, they can accept
  5. Escalation — If no agreement is reached, either party can escalate to Anylancer support

Admin Resolution

When a dispute is escalated, our support team reviews all evidence and may decide:

  • Resolve for Buyer — Full refund to buyer's wallet, seller receives nothing
  • Resolve for Seller — Seller keeps full payment, no refund issued
  • Split Resolution — A partial refund to the buyer, partial payment to the seller

Our team aims to make fair decisions based on the evidence provided, the listing description, and the requirements submitted.

Valid Dispute Reasons

  • Delivery doesn't match the listing description
  • Delivered work is of significantly lower quality than promised
  • Seller is unresponsive and hasn't delivered
  • Work contains plagiarized or copyrighted content
  • Seller failed to complete agreed-upon revisions

Invalid Dispute Reasons

  • Changing your mind about needing the service
  • Requesting additional work beyond the original scope
  • Dissatisfaction with subjective quality when the listing was fulfilled as described
  • Using disputes to get free work

Refund Policy

  • Refunds go to the buyer's Anylancer wallet
  • Service fees may or may not be refunded depending on the resolution
  • Refunds are subject to a 3-day hold
  • Task Boost fees are non-refundable once the promotion period begins

Chargebacks

Filing a chargeback with your bank instead of using our dispute system is a violation of our Terms of Service. It bypasses our buyer/seller protections and unfairly harms sellers. Users who file chargebacks may face account suspension.

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